How do I log into Trade Member Direct?
As part of your HBT membership, all HBT members are automatically provided with a Trade Member Direct account. To access your account, simply log in via the single sign on button on the MyHBT portal homepage. If you have any issues accessing the Trade Member Direct site please email sales@tradememberdirect.com.au or call 1800 886 228 for further assistance.
How do I join the HBT National Buying Group?
If you are not currently a member of HBT and would like to join in order to access the exclusive products available via Trade Member Direct, as well as access to 500+ additional suppliers, competitive deals, and exclusive rebates, please visit https://hbt.com.au/join/
How do I place an order on Trade Member Direct?
There are two ways to place an order with Trade Member Direct.
Option 1 – Once signed into Trade Member Direct simply search for products either via the search bar, or by browsing through the top menu. Add what you want to cart and check out, like any other online store.
Option 2 – If you would prefer to order via PO, then you send your PO (must be in PDF format) to orders@tradememberdirect.com.au
Please ensure that the correct product codes, pricing, and all billing and delivery details are accurate and clear on the PO. Any details on the PO that are illegible, or any PO’s sent to a different email address, will not be processed.
How do I pay for my order that I’ve placed via Trade Member Direct?
Orders processed via Trade Member Direct are invoiced per the trading terms outlined in your MyHBT portal. Once goods are dispatched Trade Member Direct will raise an invoice for payment in line with these trading terms. Invoices can be found under My Account on the Trade Member Direct website.
Do I have a credit limit? If so, what is it?
Yes, HBT members who order through Trade Member Direct are assigned an opening $10,000 credit limit. If you would like to request an increase, please email accounts@tradememberdirect.com.au for further information
How will I track my orders?
HBT members will be able to log into Trade Member Direct and check the status of their orders and invoices via "My Orders." Orders will transition to "Invoiced" once the order is finalised and has moved to despatch
I have multiple store locations. Can I have my orders delivered directly to each of my stores?
Each order can only have one delivery address listed. If you have multiple store locations you will need to either place a different order per delivery location, ensuring the correct delivery address is listed. Or have all goods delivered to one location and transferred internally.
What is the process if the product I want to order isn’t listed on Trade Member Direct?
If the product you're looking for is not available or listed on Trade Member Direct and you believe it should be, please email sales@tradememberdirect.com.au.
What happens if I order a product that is on back order?
ETA dates are available on My Order via your Trade Member Direct account. If no ETA date is showing, or any further queries regarding your order please email sales@tradememberdirect.com.au.
How do I make a warranty or other return?
To start a return, click here and provide the required information in the returns form. Please note that returns outside of warranty or incorrect supply are likely to attract a restocking fee. If a restocking fee is applicable this will be discussed with you through the return authorisation process.
What happens if only part of my order arrives, or the goods are damaged etc?
If this occurs, please email sales@tradememberdirect.com.au for further instruction
How are rebates managed and paid for products ordered via Trade Member Direct?
Member rebates will continue to be managed and paid by HBT in line with their standard processes and payment timeframes. So, you will maintain visibility of these through your MyHBT portal and receive them the same as any other HBT Member rebate.